More than 60 national and international participants attended the “Delivering Resilient HealthCare: The 2018 Masterclass” in Sydney on 7 December 2018.

View resources from the Masterclass. 

Faculty members were:

Professor Erik Hollnagel

A lead editor of the Resilient Health Care series of books and author of more than 500 publications including articles from recognised journals, conference papers,and reports, as well as twenty-four books. Professor Hollnagel has been President of the European Association of Cognitive Ergonomics (1994 – 2000) as well as co-founder and past President of the Resilience Engineering Association.

Professor Jeffrey Braithwaite

A lead editor of the Resilient Health Care series of books and an internationally recognised expert in health services and systems research,with over 500 publications. Professor Braithwaite’s expertise is in the culture and structure of acute settings, leadership, management and change in health sector organisations, and quality and safety in healthcare; he is President-Elect of the International Society for Quality in Health Care (ISQua).

Dr Robyn Clay-Williams

A specialist in health systems research with multiple academic outputs including chapters and journal articles, whose expertise inhuman factors and resilience engineering, entails developing cross industry theoretical frameworks to describe system level behaviour and advancing new human factors contributions to safety in complex socio-technical systems.